A new customer portal for leading Pension provider ReAssure, providing users with instant access to live policy information on their pensions, investments and insurance policies.
Defining the end to end customer journey, including communications touch points, integrations with legacy systems.
Defining the platform architecture and content plan for the application.
Various iterations of wireframes and low fidelity prototypes. There were used to test with real users to validate our assumptions, architecture and key functionality.
Interface design concepts and patterns created for mobile, table and desktop devices. Designed mobile first.
Unifying the many task based features within the app using interaction design patterns for consistency and ease of use.
Enhancing the user experience with interactive real time data visualisations. Each card has bespoke data visualisations that instantly highlight the key numbers users expect to see when checking their financial policies.
Breaking down complex financial information into easy to digest and understand graphics, charts and content.
User Experience and Design Direction